Managed IT
Trust ATS to deliver your business a stable and secure IT environment. Our proactive services model will eliminate business disruptions and give you peace of mind knowing that your networks are always secure and operational with no surprises or unexpected expenses.
Ad-hoc V's Managed Services
When providing a reactive style of support and maintenance ATS wait's for an interruption or outage to occur, to then responds with appropriate action, this has obvious disadvantages:
- An outage or downtime has to occur before action is taken.
- Suitable ATS resources may not immediately be available when outages occur.
- Important maintenance tasks can be missed such as; health, backups and security patches.
- Support costs are unpredictable.
- A reactive service model has proven inefficient for clients that rely on IT Systems for business operation.
Proactive Service
ATS has enhanced its capabilities by implementing state of the art service, monitoring and management system. This system provides a comprehensive proactive method of support. ATS Solutions has structured its maintenance to prevent high impact downtime.
Our Packages
Elite Managed Service
ATS can provide a complete managed service, designed to optimise IT Systems minimising downtime and disruptions. This is a fixed fee, all inclusive service for the most efficient IT service possible.
What you can Expect:
- Guaranteed response and fastest resolution times.
- Unlimited helpdesk, remote and onsite support (during business hours).
- Remote support without interruption to your staff and business productivity.
- Real-time monitoring and alerting of critical events, which are immediately reported to our technical support team for action and resolution
- Microsoft Patch Management scheduling and installation
- Backup monitoring and service to ensure backups are functioning
- Antivirus monitoring and service to ensure antivirus software is functioning
- Access to ATS ticketing and management systems
- Management of your IT assets
- Scheduled health assessments utilising advanced reporting and statistics from the monitoring and management platform
Benefits:
- Fixed IT support costs.
- Reduce financial impact on the business as a result of downtime
- More efficient delivery of IT support.
- Peace of mind that your data is secure and properly backed up.
- Asset management and reporting of servers, computers and network device
Essentials Managed Services
Your server and network equipment is the core of your IT system, availability of this infrastructure is critical.
ATS has designed a monitoring and maintenance program with the goal to reduce or eliminate downtime.
What you can expect:
- Real-time monitoring and alerting of critical events, which are immediately reported to our technical support team for action and resolution
- Microsoft Patch Management scheduling and installation
- Backup monitoring and service to ensure backups are functioning
- Antivirus monitoring and service to ensure antivirus software is functioning
- Access to ATS ticketing and management systems
- Management of your IT assets
Monitoring
ATS performs real-time monitoring.
- Scheduled health reporting, utilising advanced reporting and statistics from the monitoring and management platform
- Windows security updates scheduling
- Backup monitoring and service to ensure backups are functioning
- Antivirus monitoring and service to ensure antivirus software is functioning
- Overall operating system health monitoring
- Real-time monitoring and alerting of critical events, which are immediately reported to our technical support team for action and resolution